Tracking and Telematics Operations Lead: Hands-On Role & Growth Opportunity

Day-to-Day Responsibilities

The Tracking and Telematics Operations Lead role offers a competitive salary in the range of R12 000 to R14 000 per month, suited for a permanent position. The job is designed for someone who enjoys variety and thrives on responsibility, delivering essential operational support within a dynamic environment.

Responsibilities are varied, from overseeing the tracking and telematics platform, managing customer accounts, quoting, and invoicing, to coordinating installation teams and handling 24-hour emergency calls. System administration tasks include updating client records, escalating system errors, and ensuring smooth workflow between clients and technical teams.

Candidates will also proactively communicate with clients regarding non-functioning devices, track stock and consumables, and coordinate stolen asset recovery operations. This is a hands-on job that blends technology and customer service, demanding flexibility and efficiency.

Maintaining accurate records, producing reports, and supporting quality control are daily tasks. Continuous collaboration with both customers and internal teams ensures seamless operations and issue resolution.

The position is ideal for energetic professionals who excel under pressure and want to boost their organisational, technical, and leadership skills.

Advantages of This Role

One of the biggest pros is the diverse exposure: candidates work directly with advanced tech systems, learning systems administration, logistics, and customer service skills all in one role.

Another key advantage is the sense of ownership this position offers. You’ll be involved in strategic operations as well as hands-on activities, ensuring valuable learning experiences at every step.

Challenges to Consider

This opportunity requires being on-call for emergencies, including after hours and weekends. The demanding nature might challenge your work-life balance at times.

The job can be high-pressure, especially when dealing with urgent recovery or technical issues, so it requires composure and the ability to resolve issues quickly and professionally.

Final Verdict

If you’re looking for a career with broad responsibilities and an excellent learning curve, this job is worth considering. The combination of operational management, customer liaison, and on-call responsibilities makes it a rich development opportunity for motivated professionals.

You’ll find this position rewarding if you like structured chaos, problem-solving, and working with both people and technology. Prospective applicants should be organised, dependable, and ready to grow.